House rules

To make your stay pleasant for you and the other guests, and to look after the apartments, please read and follow these rules. By booking, you agree to keep to them.

The essentials

  • Check-in from 14:00. Arrive whenever you like, even in the early hours: it's self check-in with a code. Check-out by 11:00.
  • Before you arrive, each guest fills in the registration required by law; we send you the link and, once it's done, the codes.
  • Quiet hours from 23:00 to 9:00. Visitors can stay until 22:00, and nobody who isn't on the booking can sleep here.
  • No parties and no pets.
  • Smoking only outdoors, on the balconies and the roof terrace; never inside the apartments.
  • We have a free travel cot: ask for it before you arrive. There are no extra beds.
  • Apartments 1 to 5 are on the first floor, up the stairs (there's no lift). Apartment 6 is on the ground floor, down some steps from the street.

Occupancy

  • The maximum number of people is the number on the booking, and it can't be exceeded.

Noise and neighbours

  • Keep music, TV and any sound equipment at a reasonable volume.
  • Don't use portable speakers on the roof terrace or in shared areas during quiet hours.

Smoking

  • If anyone has smoked inside the apartment, we'll charge for a deep clean.

Cleaning and tidiness

  • Keep the apartment clean and tidy during your stay.
  • Wash the dishes and kitchen utensils after using them.
  • Take your rubbish to the village bins, sorted for recycling.
  • When you leave, leave the apartment tidy. The final clean is included in the price; if it's left excessively dirty, we may charge extra.

Using the facilities

  • Use the equipment and facilities with care.
  • Switch off the lights, air conditioning and appliances when you're not using them and when you go out.
  • Don't move furniture or take it out without asking us.
  • Close doors and windows properly when you go out.
  • Don't bring heaters or any other heating appliances.

Parking and access

  • There's usually free parking on the street, close to the building.
  • Don't leave vehicles blocking entrances or shared areas.
  • The access codes are only for the guests on the booking: don't share them.

Saving resources

  • Please use water and electricity responsibly.
  • Bed linen and towels are changed every 5 days, or sooner if you ask us.

Damage

  • You're responsible for any damage to the apartment during your stay.
  • If something breaks or doesn't work, let us know as soon as possible.
  • Damage from misuse will be charged separately.

Emergencies and safety

  • In an emergency, call 112.
  • Don't use candles or any kind of open flame inside the apartment.
  • The fire extinguishers are for emergencies only.
  • If you see something dangerous or have an accident, let us know straight away.

If these rules aren't followed, we may cancel the stay without a refund and claim for any damage. Thanks for your help. We look forward to welcoming you to Apartamentos Villa Torcal!